Why did it take a global pandemic for so many businesses to see true digitalisation, and what will the lasting effects be?

For most, lockdown happened quickly, and many organisations have been surprised how successfully they have adapted; but how permanent is this ‘new normal’?

We’ve talked about flexible and remote working for years, but for many it took a crisis to really make it happen. How will this impact the way resource, engage and reward our workforce?

Customer expectations are changing, do organisations have the ability to keep up? We explore what is at the heart of what customers ‘want’ and how can organisations adapt.

Could this be the dawn of a new age for equality? After all, everyone has access to Zoom, the ‘old boys’ clubs are closed, and the children are within arms-reach of both parents. If only it were that easy…